Friday, October 7, 2011

Dealing with Difficult People - Part#2 - THE SNIPER

This person comes from behind and takes pot shots at your by making innuendos, not too subtle digs, and/or non playful teasing, etc.  They do this in a protective environment for them, or in a social setting. Sniping behavior is often a response to an unresolved or unheeded problem. This type of behavior does not usually produce a positive response. This behavior begins a self destructive cycle, unless the victim changes the nature of the interaction.

The reaction to a Sniper is usually to run or fight back.  There is also an urge to let the statement go by and maintain a sense of politeness and not make a scene.

A Sniper tends to have a strong sense of how others ought to think and act.  They need to feel in control of the situation.  They have views of what can be done to solve problems that interfere with their own personal goals.  They may have a superior attitude.

How to Cope with a Sniper
  • Surface the attack - Do not let the remark go by unnoticed.  Stop, look at the Sniper and repeat their question or comment. 
  • Provide an alternative to direct confrontation - ask the relevancy of the comment to the subject being discussed. Ask the Sniper to share what they are really trying to say. 
  • If there is a group, seek group confirmation - Ask if others feel the same way as the Sniper. If so, address the problem. If not, address the comment as a difference of opinion.  Your response should neither directly contradict the Snipers allegations nor allow their comment to pass as a truth.
  • Deal with the problems if the Sniper will talk.  Ask the Sniper to be specific with their comments.  Ask the Sniper how they would solve the problem.
  • To prevent Sniping - set up regular problem solving meetings.

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